DrishVeda is committed to handling customer complaints, privacy concerns, billing issues, and service grievances in a fair and timely manner.
This page provides the grievance route for users in India until a more formal published officer record is added.
How to file a grievance
- Email contact@drishveda.com with the subject line 'Grievance'.
- Include your name, account email, issue category, dates, and a clear description of the concern.
- If the issue relates to billing, include the payment reference if available.
Response timeline
We aim to acknowledge grievances within 3 business days and provide a substantive response within a reasonable period based on the nature of the issue.
Escalation
If a grievance remains unresolved after initial review, you may ask for escalation in the same email thread. Before paid public launch, this page should be updated with the designated grievance officer name and India correspondence details.
Scope
- account access and support delays
- billing disputes and refund review
- privacy and data-handling concerns
- enterprise provisioning or service-quality complaints
For product, billing, privacy, or grievance matters, email contact@drishveda.com. India-specific business, GST, and registered-address details should be updated here before paid public launch.